Comprehensive Services and Support

With Our 24 Hour 365 Days Support And Our Call Management Expertise Will Give You The Speed, Service and Peace of Mind You’ve Always Wanted.

Call Management Solutions and Services

Finding it difficult to deliver satisfactory support to your customers? We at CM4B, understand the problems of companies or business organisations, and accordingly offer complete call management solutions & services. Our support services are specially designed to promote customer satisfaction.

Maintaining trustworthy relationships with clients is half the success for any business. And to ensure that customer complaints are timely heard and resolved needs dedicated resources. For a small or growing business this can mean lots of operational expenses, without any direct translation into revenue generation. Therefore an easier and more efficient method of keeping costs in check, without compromising on customer relationship is to outsource your call management services.

When you hire an external partner to manage your calls and dispatch services, you are only paying for the actual service. There is no extra charge of working space, utility bills, employment benefits for  employees, or any other such overhead expense. This means that you still have a dedicated team to listen to your clients and literally no extra expense.

Every single call is important for your business. You have to listen and resolve the issues of your clients in order to stay ahead of the competition. In case, you fail to satisfy your client’s expectations; there are high chances, they will switch to your competitors. We at CM4B understand customer support keenly and the problems of business organisations in handling the phone calls, thus offer reliable & professional phone answering services.

We have a dedicated team of experienced agents, who are trained & certified for delivering satisfactory support services to customers. We offer our services for small businesses as well as the medium-sized business organisation. We provide with support 24 hours a day, 365 Days a Year.

We’ve Got You Covered

Social Media Management

Our Social Media Support will help your business grow brand awareness, relationships, and website traffic

No matter which platforms you use they allow you to increase brand awareness and loyalty, reach new customers and run targeted ads.

In fact, some customers first hear about companies for the first time through their social media networks.  

Customer Analytics

Customers have access to information anywhere, anytime including where to shop, what to buy, and how much to pay and so on. This makes it increasingly important to analyse data to forecast how customers will behave when interacting with your company. We will create a single, accurate view to make decisions about how best to acquire and retain customers, identify high-value customers and proactively interact with them

SEO

Perhaps the most important aspect of search engine optimization is how you can actually leverage SEO to help drive more relevant traffic, leads, and sales for your business.

We can help get an edge on the competition with a strong, integrated strategy that combines content marketing, research, technical SEO, social media, paid strategies, and other elements of online marketing.

Brand Design & Strategy

A recognizable and loved brand is one of the most valuable assets a company owns.

We will help in communicating a clear and cohesive message to them and draw from existing customer experience to clarify your message for a radically improved brand strategy and identity.

No matter what phase your brand is in—you have the what, how, and why inside you. We just need to bring all this incredible value to the surface, and package it into a clear strategic direction that will define your position in the market and grow your business long-term.

Live Chat

Smartphone’s have become the norm today. And with smart phones and fast internet, different messaging services have become quite popular. And within a very short span, instant messaging has become one of the most preferred means of communication for people. In the digital world, where everything might seem impersonal, messaging is a great way to establish two-way instant communication.

When you integrate live chat support services with your existing customer support, the customer experience is instantly elevated. When you give customers the option to have a live chat to get their questions answered through a chat support service, it is something that they definitely appreciate.

Email Marketing

Email is one of the most used tools for customer engagement, it might not always be efficient. We understand what it takes to make email support work for you. Our research-based methodologies, advanced technology, and expertise are here to help you.

By outsourcing email handling to CM4B you would be assured that all e-mails would be answered effectively by professional agents. Our team is trained to handle issues quickly with shortest possible time. All emails are drafted with full enthusiasm and zeal. It is our dedication and passion to serve in positive manner which has made us a unique name in the customer services industry.

Website Design

In today’s world your website really needs to stand out in order to catch a potential client’s eye. As experts in the field of designing websites for businesses, we can assure you that a unique look for your homepage – combined with our software – will do wonders for your chances of attracting new clients and boosting your revenue. Our team consists both of experts in the field of design and transportation industry insiders, who can therefore deliver a product that is catered to the specific needs of a taxi client.

 

Features

What You Get

Responsive Themes

Full Customization

World Class Support

3rd Party Support

Updates & Fixes

User Roles

Robust Documentation

Built In Analytics

We're Here To Help!

9 + 13 =

Office

85 Great Portland Street

London

W1W 7LT

Hours

Open 24/7. 365 Days a Year

Call Us

+44 (0) 208-054-2838